Products

All product orders are subject to availability. If the are difficulties in supplying products, or if a product is out of stock, we will immediately inform you of its unavailability and refund or provide a credit note, of any amount paid by the customer in relation to the products within a maximum period of 30 days.

The price of the products will be as stipulated on the product’s website, except in the case of an obvious error. If we detect an error in the price of any of the products ordered, the customer will be informed as soon as possible about the error, and will have the option of confirming their order at the correct price or canceling it.

Prices on the website include VAT and exclude delivery fees. The delivery fee will vary depending on weight, volume and delivery address. The delivery fee must be requested by filling out the form for the selected product in our online catalog or by sending an email directly to info@salinteriordesign.com.

To complete an order, the customer must follow the steps of the purchase process, filling in or verifying the information requested at each step. You will be provided with a detailed description of the purchasing process and estimate time delivery. Our team is committed to keeping you updated on the progress of your order, taking into account various factors that may influence the overall duration. These factors can include the complexity of the design, availability of materials, the scope of work and any unforeseen challenges that may arise during the process.

For online purchases, following payment methods are available:
- MBWAY
- BANK TRANSFER

Customized Products

At SAL, we offer the possibility of customizing products including dimensions, materials, colors and fabrics. For that reason, the customer must take into account that, due to technical reasons or other reasons beyond our control, the colors and textures may vary from those displayed on your screen. Furthermore, as these are personalized products, it will not be possible to return or exchange customized products.

Returns

As a remote client, you have the right to terminate the purchase and sale contract within a maximum period of 14 days from the date on which the product(s) are delivered to you, except personalized products.
Product returns, may be subject to additional transport costs.

Products return can be accepted (except customized products), and their respective packaging, that maintain all original characteristics, namely:
- Do not demonstrate use;
- Have not been assembled (in the case of products that are shipped in parts)
- They are in original packaging and labels;
The return of products (except personalized products) that are not in the indicated conditions, implies the loss of the right to free resolution.

After receiving and verifying the conformity of the returned products, SAL will reimburse the value of the purchased goods, with the exception of the amount paid for the transport service provided.

Warranty Term

The buyer has a 3-year warranty, which will start on the date of purchase, as detailed on the respective invoice.

Claims

If upon receipt or within a maximum period of 14 days later, you notice any non-conformity inthe products delivered, you can send an email to info@salinteriordesign.com.

Variations in materials inherent to manufactured products are not considered defects, and it cannot guarantee that products made from natural raw materials (including wood, stone, leather or similar) or manufactured by hand are exactly the same as each other or that its characteristics do not change over time.